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Your Legal Position Before You Open

Your legal page puts account terms, privacy duties, cookie use, and payment-record handling in one place before you open an account.

Account termsPrivacy requestsCookie choicesDANA recordsQRIS checks
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sembahslot Your Legal Position Before You Open
CONTACT PATHS

Reach Us For Legal Questions

A legal question needs a clear route, not a random chat reply. We keep account-rights requests separate from lobby questions, so you can ask about data access, correction, cookie records, or payment…

Live chat Use live chat from Account > Help > Legal Request between 09:00 and 23:00 WIB. Share your registered mobile number and the issue type, such as privacy correction, cookie choice, or QRIS reference tracing.
Email record Send legal account requests to [email protected] with your username, registered mobile number, and the date of the account step. We reply with the next action or document request in clear sequence.
Account panel Open Account > Security > Legal Records to see recent login records, device sessions, and payment-reference status. If a DANA or GoPay entry looks wrong, send the displayed reference code to us.
RECORD CARE

How We Handle Your Legal Records

Your legal record is handled around account proof, payment traceability, and request history.

Account identity

We match legal requests to your registered username, mobile number, and wallet name before acting. This helps us avoid changing another account when two people share a device or use the same household network.

Payment references

DANA, OVO, GoPay, and QRIS entries are stored with time, amount, and account wallet status. If you raise a dispute, we use those fields to compare your account record with the payment rail response.

Cookie choices

Cookie settings support login continuity, fraud checks, and language display. You can clear browser cookies on Android through Chrome > Settings > Site settings, but we may ask you to sign in again after that.

Security logs

We record login time, device type, IP range, and failed access attempts for account protection. If you see a session you do not recognise, contact live chat and ask us to close active sessions.

Record retention

We keep account and payment records only for business, dispute, security, and legal needs. When a record is no longer needed for those purposes, we schedule it for removal or reduce the detail kept.

Change requests

You can ask us to correct account details, update contact data, or explain a record we hold. We may request a payment reference, last login date, or registered mobile number before making the change.

Legal Questions You May Ask

Before you open or continue using an account, you may want direct answers about access, data, payment records, and contact routes. These answers explain how we handle legal matters tied to your account and where you can ask for action.

Your account is subject to our account terms, privacy practices, cookie use, and payment-record handling. Access also depends on local law and is available only where local law permits.

Yes. Contact us through live chat or [email protected] with your username and registered mobile number. We check identity first, then explain the account, payment, login, and request records connected to you.

Use Account > Help > Legal Request or email support with the detail that needs correction. We may ask for your last login date, registered mobile number, or DANA, OVO, GoPay, or QRIS reference.

Payment references help us trace account wallet actions and resolve disputes. A QRIS or GoPay record may include time, amount, status, and transaction code so we can compare it with your account wallet history.

You can clear cookies in your browser settings, such as Chrome on Android through Settings > Site settings. After clearing them, you may need to sign in again and confirm your account session.

Start with live chat from 09:00 to 23:00 WIB or email [email protected]. Include your username, registered mobile number, issue date, and any payment reference so we can trace the account record.

Yes. Account access and eligibility depend on local law and are available only where local law permits. If your location affects access, we may limit account actions and explain the next available step.

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